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Senior Assistant Field Technician
PHOENIX AZ 85001
Category: Computing
  • Your pay will be discussed at your interview

Job code: lhw-e0-90642025

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DXC Technology

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Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Senior Assistant Field Technician
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Job Description:**


**Summary**


Provides on-site field support to customers. Performs basic installations, repairs, upgrades and maintenance on hardware and equipment. Assists in the analysis of technical products, systems, and/or software for engineering support.


**Essential Job Functions**


+ Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.

+ Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.

+ Assists in instructing customers in the operation and maintenance of systems/equipment.

+ Acts as a liaison with customers on administrative and technical matters for assigned projects.

+ Performs analyses and prepares reports on system problem trends and issues.

+ Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.

+ Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.

+ Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.

+ Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.

+ Assists in the design of basic technical programs for projects or enhancements to existing programs.


**Basic Qualifications**


+ High school diploma or G.E.D.

+ Two or more years of field support experience

+ Experience working with the company's hardware, software and equipment products

+ Experience working with customer technology and support requirements

+ Experience working with process and/or system design concepts

+ Experience working with appropriate programming languages, operating systems and software

+ Experience working with engineering principles and practices


**Other Qualifications**


+ Interpersonal skills to work with customers and other unit personnel

+ Analytical and problem solving skills

+ Communication skills

+ Time management and organizational skills

+ Ability to resolve non-complex hardware and equipment problems

+ Willingness to travel


**Work Environment**


+ Office environment

+ May require weekend work

+ May require shift work


DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities

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